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Extract of the General Terms and Conditions of sale (GTC) regarding Orders and Delivery

Paragraph N° 7

Through the actions of accepting the GTC and clicking on the «Make payment» button on the Site, the Buyer confirms purchase and concludes a valid sales agreement with GEM GEM within the meaning of Article 197 et seq. of the Swiss Code of Obligations. The body of data submitted by the Buyer constitutes evidence of such transaction. Payments are authorised by bank transfer (e-banking), PayPal and the most commonly used credit cards as indicated on the Site.

As soon as an order has been duly validated and paid, the Buyer receives an automatic e-mail confirming the transaction. GEM GEM reserves the right to refuse all or any part of an order, notably when all or part of the items ordered are no longer available.

Items are normally offered for sale within the limits of available stocks. Subject to agreement, some more exclusive models may be manufactured on demand or upon special request.

The standard delivery time within Switzerland for an available item is between one to two weeks.


Eight to ten weeks should be allowed for exclusive, made to order articles.


Details regarding anticipated delivery time of products are provided on the Site on a case-by-case basis and also, whenever feasible, communicated to the Buyer in the follow-up e-mail confirming the transaction.

The delivery times thus communicated are indicative only. They have no contractual value and do not commit or impose any liability on GEM GEM.


In the event of damage during transport, the circumstances must be reported to GEM GEM within three days of receipt of the product by the Buyer.

Version : January 2020

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