Returns

Extract of the General Terms and Conditions of sale (GTC) regarding Orders and Delivery

Paragraph N° 9

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In the unlikely event you shouldn’t be pleased with your new jewel(s), you can take advantage of our return policy.

 

The deadline for contacting us is 5 days from the reception of your order. This should be done by email at info@gemgemgeneva.com, indicating the purchase order and a phone number to reach you. We will contact you and take you through our return process, the jewels have to be sent back under insurance coverage.

 

We cannot refund returned items unless all elements on the Returns Checklist are confirmed.

 

Returns Checklist for unsatisfactory purchase:

1. The jewel(s) is/are unworn, free of any marks, scratches or other impediments that would prohibit it from being offered for sale as new.

2. All instructions, guarantees, presentation packaging etc. are unblemished and included with the jewel(s).

3. The issue is announced to us within 5 days of reception and returned to us within 10 days of reception. 

 

4. The jewel(s) is/are returned to us following our procedure and instructions, please contact us prior to return the jewel(s), we are here to help you with the process.

 

The refund of the product(s) will be executed within the next 10 days.

 

Shipping costs will be deducted from the reimbursement amount unless a replacement purchase is made, in which case you will not be charged for the return fees.

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Version: January 2023

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